September 24–26, 2008 AHIS Conference Nova Scotia Upcoming MUSE Regional Events: We are happy to announce that Kathleen Catalano, RN, JD, of Perot Systems Healthcare will be the keynote speaker at the Eastern and Western Canadian Regional Conferences September 5-6, 2008 UK and Ireland Manchester, UK September 30-October 2, 2008 Western Canada Region Edmonton, AB October 15-16, 2008 Eastern Canada Region Toronto, ON October 22-23, 2008 Western US Region Portland, OR November 3-5, 2008 Eastern US Region Vienna, VA November 13-14, 2008 Central US Region Louisville, KY   MEDITECH 2008 Strategic Workshops October 16-17, 2008 Physician Informatics Workshop November 13-14, 2008 Chief Nurse Executive Workshop

JJWild’s Healthcare Optimization Workshop (HOW ’08) Recap
Leslie Hein Sullivan, Director, Marketing Communications

JJWild held our sixth annual Healthcare Optimization Workshop (HOW ’08) at the Hilton in Dedham, Massachusetts on June 18, the day before MEDITECH’s CIO Technology Workshop.

The goal of HOW has remained unchanged for the past six years. We designed this annual one-day event as a forum to discuss significant strategic issues facing healthcare leaders. We want to encourage dialog about these important topics through educational workshops and opportunities for networking, and let you know we’re here to help you deal with them.

We were delighted this year to welcome over 120 leaders including CIOs, VPs, IT Directors, CMOs, and CFOs from over 86 different healthcare organizations in every region of the United States, the five Canadian provinces, and England. We were also happy to have many friends from MEDITECH take time out of their busy schedules to join us. Additionally, our partners BridgeHead, Dell, EMC, FormFast, Forward Advantage, HP, IBM, Motorola, Stratus, and VMware participated in the event, spending quality time with our guests throughout the day. Click here for more (PDF)

Bluewater Health implements offsite disaster recovery solution
Implementing electronic medical records systems is one of the most important initiatives that hospitals today can undertake towards improving healthcare delivery and patient safety. From an IT perspective, it is also one of the more challenging solutions to deliver.
Click here for more (PDF)

Perot Systems (including JJWild) and MEDITECH Listed in Healthcare Informatics Top 100 Healthcare IT Companies
Perot Systems (including JJWild) appeared in Healthcare Informatics annual ranking as one of the Top 100 Healthcare IT Companies by Revenue for a second consecutive year. We ranked 5th on the list published in the June issue. We would like to thank all of you for your support in helping us achieve this milestone.

We would also like to congratulate MEDITECH who ranked 17^th for the second consecutive year. Email us at editor@jjwild.com if you have any questions or would like to see the full list of 100 companies.

2008 International MUSE Conference—Another Hit!
Congratulations to the MUSE Board for another successful MUSE International Conference in Dallas Texas, May 27–30. This conference marked the 25^th anniversary for MUSE and was an exciting time for all attendees. We were delighted to be a part of the conference with 40 of our staff members in attendance. Thank you to everyone who stopped by our booth…it’s always great to see you! It was clear that the MEDITECH space is vibrant and very much “where it’s happening”.

Click here for more      Click here to see MUSE photos

MEDITECH CIO Workshop
Over 250 attendees participated in MEDITECH’s 9th annual CIO Workshop on June 19 and 20 in their Canton facility. The two-day event was packed with worthwhile information focusing on how organizations can achieve improved quality and efficiency by utilizing their MEDITECH system to share information in new ways. Some of the topics included a guided tour of MEDITECH’s 6.0 clinical recording, documenting, and reporting solutions, Scanning and Archiving, interoperability in Canada, and much more. For more information on MEDITECH’s two-day event or to request copies of the presentations, you can visit their website at http://www.meditech.com.
 

Peterborough Regional Health Centre opens a new facility with the help of JJWild
Congratulations to Peterborough Regional Health Centre (PRHC) in Ontario, Canada on the successful move to their new facility! All patients were moved and the 494-bed facility opened for business on June 8th. JJWild was happy to help with the project, working with the PRHC team to develop the plans for the data centre move which included a current state document, future state document, and plans to get from the current to future state successfully. One of our Project Managers was brought in to spearhead the process and ensure a smooth transition. As part of the project management, we worked with PRHC to move their HCIS applications from one facility to another. This included the development and implementation of detailed move plans for all their applications (MEDITECH and other); departmental plans for IT equipment, applications, and processes; end-user devices (PCs, printers, analyzers, etc.); and IT infrastructure (servers, storage, and network equipment). Our technology engineers were also on site to help move the MEDITECH hardware to the new data centre. Thanks to Rick Salcak, Director of Information Systems, and his entire staff for allowing us to be part of this wonderful project. Congratulations!

Seeking Early Adopters for JSite Replication!

Since 2005, JSite has served as the only fully managed disaster recovery solution dedicated to serving the needs of MEDITECH hospitals and provided by a preferred MEDITECH partner. Upwards of forty customers have entrusted us with protection and recovery management of their critical MEDITECH data. We are pleased to report that we have conducted over 100 successful restore tests and that 100% of our JSite subscribers are referenceable, including three sites that have used JSite in ‘Disaster Mode’.

We are also pleased to announce development of an exciting addition to the JSite portfolio: JSite Replication!

JSite Replication is a JSite enhancement that eliminates the need for tape for disaster recovery and therefore delivers shorter Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs). In the JSite Replication model, JJWild would always house at least two recent copies of the customer’s MEDITECH data at the JSite facility. Upon declaration of a disaster, the JSite engineers would immediately assign a server environment to the affected customer’s data and begin restoration of data and operations (rather than requiring shipment and/or restore from tape).

We are seeking three-to-five early adopters to commit to partner with us to fully build out the JSite Replication solution in exchange for early adopter pricing incentives. Like the current JSite offering, JSite Replication will continue to include an annual test (with no payment required until a successful test restore is achieved), fully documented recovery processes, and an onsite engineer in the event of a disaster.

Version one of JSite Replication will leverage EMC SANCopy technology to transfer data from your site to our JSite facility. Therefore, early adopters at this time must use EMC CLARiiON SAN technology, as opposed to other SAN platforms.

Early adopters may include either current JSite subscribers wishing to upgrade to the Replication model or new JSite subscribers. And, both MEDITECH MAGIC and Client/Server hospitals will be supported. In any case, prospects must meet or be prepared to meet certain primary data center infrastructure prerequisites.

We are very excited about this enhancement to our JSite services. It will answer many sites’ aggressive RTO/RPO needs. For others, the current, tape-based JSite offering, which can include tape vaulting services to minimize RTOs, will continue to be the best solution.

If you would like information about JSite fully managed disaster recovery services for MEDITECH hospitals—relating to either subscription to tape-based JSite or to JSite Replication or want to become a JSite Replication early adopter, please contact your JJWild Account Manager, or send an email to editor@jjwild.com.

Stratus names JJWild as 2007 U.S. Partner of the Year
Stratus Technologies has honored JJWild with its 2007 U.S. Partner of the Year Award. This award is given annually and is based on a commitment to Stratus availability solutions and year-over-year revenue growth. JJWild is proud to offer our customers solutions that provide the industry’s highest level of server uptime reliability.

Peter Cook, Stratus Director of Partner Marketing, stated “Since 2005, JJWild has been a valued partner, providing professional services and total availability solutions for MEDITECH hospitals across the United States. 2007 was an exceptional growth year and demonstrates the value JJWild and Stratus bring to the MEDITECH community."

JJWild Logo Evolves
Beginning next month, you will see our logo change just a bit, reflecting our integration with Perot Systems. Our logo will remain virtually the same, but will now incorporate “A Perot Systems Company” on the bottom. We are excited about the union with Perot Systems as it enhances the resources and capabilities we have to service you better and allows us the opportunity to provide you with more options – from implementation and optimization of your technology and applications to assistance with your operations.

Perot Systems/JJWild ranked #1 for Clinical Implementation Services by KLAS*
The results are in and Perot Systems ranked #1 for Provider of Clinical Implementation Services**. JJWild was pleased to be included with Perot Systems in the Clinical Implementation Services study.

Clinical Implementation remains a key priority for the company and we are delighted to join forces with Perot Systems to strengthen our ability to service the MEDITECH community. Recently, JJWild welcomed members of Perot Systems’ talented team of implementation and clinical transformation experts into our Consulting Services Group. JJWild’s consulting team now includes over 90 professionals, all reporting into Paul Peck, our Vice President of Consulting. We will continue to leverage the strengths of this experienced team to help you achieve your goals.

*Clinical Implementation Services Special Survey, March 2008. KLAS Confidential Information. ©2008 KLAS Enterprises, LLC. All rights reserved. www.KLASresearch.com

** KLAS results based on feedback from customers of both Perot Systems and JJWild.

Click here for more (PDF)

We are thrilled to sponsor Ross Perot Sr. as a keynote speaker at this year’s MUSE International conference. Perot Systems is very committed to the MEDITECH community, as demonstrated by their acquisition of JJWild last summer. Mr. Perot welcomes the opportunity to speak to MUSE attendees. Mr. Perot is a passionate advocate for healthcare and will speak on the impact of technology in the healthcare industry. He will be presenting on Thursday May 29, 2008 at 8:15 am at the Gaylord Texan in Dallas, Texas.

Introducing our MEDITECH Hosting Solution—The best of both worlds
It’s been an interesting late summer/early fall here in Canton, Massachusetts, USA. We were humbled, honored, and ultimately thrilled to be recognized by Perot Systems as the knowledge leader for MEDITECH and an opportunity to expand the offering to include consulting and project implementation. As you have read elsewhere in this newsletter, our technology and consulting teams have been working hard to introduce new solutions and services like SAN Health Checks, technical readiness assessments, server virtualization, and ILM (Information Lifecycle Management) to assist you both in meeting the challenges of 21^st century clinical computing as well as in planning ahead for MEDITECH Client/Server 6.0. Click here for more (PDF)

Virtualization: Considerations for Disaster Recovery
According to Murphy’s Law, whatever can go wrong, will go wrong. When talking about disaster recovery, this could range from a major power outage to a natural disaster. If an incident like this were to occur at your primary data center, how long would it take you to recover? Without a doubt, a major concern for any IT department is not only implementing a disaster recovery solution, but a manageable one. Click here for more (PDF)

Customer Engagement: JJWild’s Consulting Services Group Delivers for Norman Regional Hospital
Norman Regional Hospital is a multi-facility system in Oklahoma comprised of a 325-bed acute care facility, inpatient rehab unit, outpatient clinics, and physician office practices. Back in the beginning of 2006, the organization began a large IT initiative to implement the full suite of MEDITECH applications, including MEDITECH’s Advanced Clinical System. It was immediately obvious to Dr. Brian Yeaman, Director of Physician Informatics, and others at Norman Regional that they were going to need an outside consultancy firm to help them oversee the project. Dr. Yeaman felt that whoever managed the task of this new implementation would have to be a dynamic and strong leader who was diligent to every detail and profoundly organized. Norman Regional chose JJWild’s Consulting Services Group to help them with their conversion and implementation of their new MEDITECH HCIS.

JJWild was delighted to receive a wonderful letter of appreciation recently from Dr. Yeaman who stated that he can proudly say Norman Regional received everything they asked for from JJWild’s Consulting Services Group. Dr. Yeaman also commented that “Our JJWild Consultant (Susan Trianosky) was a strong and decisive leader whose leadership and drive to the finish line is what helped keep the teams moving and staying on target throughout the process. Her organization and attention to detail is what kept the project on target and her vast knowledge and understanding of the subject matter was impressive by any standards.”

The project is still running strong and Norman is scheduled to go live in early 2008. We are delighted to be working with Norman Regional to meet this goal.

JJWild Qualifies the Stratus 4400 for MEDITECH
JJWild has completed certification of the Stratus 4400, an affordable 1 or 2 socket system that’s a member of industry’s first fault-tolerant quad-core servers - the Stratus ftServer® family.

Designated “Best Fault-Tolerant Server” for InfoWorld’s 2008 Technology of the Year Awards, the ftServer 4400 system is a smart choice for MEDITECH users where business-critical computing is essential for applications such as Electronic Medical Records and the Advanced Clinical System.

In addition, the 4400’s value and performance will allow MEDITECH users to utilize Stratus’ “always on” IT solutions in more of their organization and - at the same time - minimize the number of servers they need to support.

For more information on the new Stratus 4400, please contact your JJWild representative

Perot Systems Acquires JJWild
Perot Systems Corporation announced August 13, 2007 that it has entered into a definitive agreement to acquire JJWild, Inc., the preferred provider of integrated healthcare delivery solutions for organizations using the MEDITECH Healthcare Information System. Perot Systems will acquire the Canton, Massachusetts-based company for $89 million, subject to certain adjustments and offsets.
Click here for press kit

MEDITECH adds Advanced Clinical Systems Resources section to their website
We are pleased to announce that JJWild is named on the MEDITECH web site as a consulting firm having experience with MEDITECH customers and MEDITECH's approach to Advanced Clinical implementations.

To qualify, JJWild met with MEDITECH management and presented our company philosophy about Advanced Clinicals, our consultants' expertise and experience, and our approach and methodology in working with clients. Additionally, we presented white papers that described our ACS services:

• ACS Readiness Assessment
• Clinical Process Redesign
• Physician and Clinical Adoption

To navigate to the ACS section of MEDITECH's website, go to www.meditech.com, click on customers, and then click on the "Advanced Clinical Resources" link.

If you are interested in any of the three white papers that describe the above services or are seeking assistance with Advanced Clinicals, we invite you to contact us at editor@jjwild.com.

Ashland Community Hospital launches PCS & CPOE with help from JJWild
One of our JJWild Advanced Clinical Specialists recently joined the Ashland Community Hospital Patient Care team in Ashland, Oregon to assist with their Patient Care System (PCS) and Computerized Physician Order Entry (CPOE) project. The successful completion of this project will position Ashland Community Hospital for organizational success with future upgrades and implementations to continue to improve their quality of care. We applaud Ashland’s dedication and commitment to patient care.

JJWild becomes VIP Enterprise Partner with VMware
JJWild is pleased to announce that we are officially a VMware VIP Enterprise Partner and are on our way to becoming a VMware GOLD VAC partner. As of this date, we have five JJWild VMware Certified Engineers (VCPs) and our sales force includes multiple VMware Certified Sales Professionals (VSPs) as well. Our entire organization is excited to be able to offer our MEDITECH customers a suite of VMware products and services for their enterprise needs. Look for more news and information on virtualization technology from our Product Management team in the next issue of Inside Perspective.

Customer testimonial: JJWild delivers for Halton Healthcare Services (HHS)
Halton Healthcare Services Inc, (HHS), part of LHIN 6 Mississauga, Ontario, is a multi-site healthcare organization serving the communities of Milton, Oakville, Clarkson, and Halton Hills.

During the February, 2007 HIMSS conference, Vert Rayner, Director of IT at HHS approached JJWild with a dilemma: HHS was running out of disk space. They had acquired new servers and a storage area network, but the scheduled resources that Vert had arranged for the configuration and data migration were suddenly not available. Vert was given last minute notification at the conference that his project timeline would have to be pushed back well beyond the date when disk space would run out.

Within a day, JJWild provided HHS with a quote for the professional services required for the install of the new servers, a storage area network, and MEDITECH VPN (which provides MEDITECH remote support connectivity), and confirmed the scheduled date for an engineer to arrive onsite. The JJWild engineer was onsite the following week, and the upgrade was completed smoothly and on time.

Vert commented, “I was very pleased with JJWild's quick response and their understanding of our sense of urgency. They have a large pool of engineering talent to draw from and were able to quickly adjust their schedule and provide quality people on very short notice. We were duly impressed with the way JJWild stepped up and helped us out of this crisis. On the basis of this experience, JJWild will be the company we approach first in the future for all MEDITECH technology purchases.”

Consulting Engagements

Civista Health (Maryland)
Civista Health and JJWild have enjoyed a strong, long-term relationship that began with the initial implementation and project management of the MEDITECH Healthcare Information System about four years ago. Today, Civista Health continues to work hand-in-hand with JJWild utilizing many of our consultants for the ongoing application optimization of the MEDITECH modules. Civista will continue to leverage JJWild's relationship with MEDITECH and deep expertise in the healthcare industry to bring additional value to the organization.

Memorial Hospital and Health Care Center (Indiana)
Several of our JJWild Consultants have recently begun working with Memorial Hospital and Health Care Center on their MEDITECH Client/Server implementation to support hospital operations and their quest for the best clinical care. JJWild Consultants will work with the Memorial Hospital and Health Care Center's core teams during these early stages of the implementation to accelerate the internal development of MEDITECH-specific knowledge within the teams, as well as to work through many of the early design decisions necessary to achieve a successful and timely implementation of the MEDITECH application suite. JJWild is delighted to be working with Memorial Hospital and Health Care Center on this important initiative.

Huntington Hospital Implements Disaster Recovery Solution
JJWild was pleased to partner with Huntington Hospital in Pasadena, California to orchestrate their Disaster Recovery solution, working with our technology partners and Huntington’s internal IT staff. We are happy to share the case study here in its entirety.
Click here for more (PDF)

Meadville Medical Center in Pennsylvania Success Story
JJWild was delighted to help Meadville Medical Center in Pennsylvania with their move to OSAL and SAN (Storage Area Network) design. Mark Mahoney, CIO of Meadville Medical Center, shared his experiences in the following note:

JJWild managed the efforts of their business partners Dell, EMC, and BridgeHead to meet all of my expectations and complete the design in a timely and very professional manner. Partnering with JJWild, I pushed everyone involved to meet or exceed my timetable and design goals. They all performed excellently.
Click here for more (PDF)

Alexian Brothers Health System in Illinois Success Story
Recently, Brad Tate, one of our Supply Chain consultants, assisted Alexian Brothers Health Systems in Arlington, IL with their Go-Live of MEDITECH's Materials Management module. The Go-Live occurred on July 1st. Brad was happy to provide on-site assistance to Alexian Brothers over the holiday weekend to ensure that the only fireworks during that weekend occurred at Fourth of July parties and festivities, and not in the hospital! JJWild's services included Go-Live support and installation of handheld devices and printers. Because of a true working partnership between JJWild and the Alexian Brothers Health System team, there was a successul Go-Live on July 1st. Congratulations to Brad and the Alexian Brothers Health System!

Alberta’s RSHIP has been recognized as “a national leader in the application of healthcare IT.”
With the help of JJWild, the 106-acute facility organization is embarking on Phase Two of their IT program including the implementation of MEDITECH’s Advanced Clinical System.
Click here for more (PDF)