JJWild Solution Support
781-575-1894
JJWild is a 24/7 partner. You can count on us for in-depth knowledge of your hardware and - perhaps even more important - how it works with MEDITECH. You'll have the most MEDITECH-experienced systems engineers at your disposal. We are your single point of contact, leveraging our strong partnerships on your behalf. We're also your advocate, facilitating communication and teamwork to quickly identify issues and implement ideal solutions
JJWild's goal is to provide complete customer satisfaction with our support services. We want you to feel comfortable that you have a partner who can assist you with critical technology issues, as well as questions that arise during day to day operations. Specifically, these services include configuration, operational tuning, and troubleshooting problems related to supported components.
We offer 7x24x365 telephone support. You can access JJWild's support services by phoning our dedicated support line at 781-575-1894 (Monday through Friday 8:00am-8:00pm ET). Or you can submit a non-critical support issue via email below. After business hours, a dispatch service handles calls, and based on the issue and severity you will be connected to one of our system engineers. Escalation procedures are in place to guarantee resolution of problems.
Listed below are the various types of support contracts we offer:
- Servers for MEDITECH Operating Environment
- Servers for PACS Operating Environment
- Backup Solutions
We're here to help.
For Non-Critical support issues please fill out our E-Mail Support Form
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